Why are our session and court hire opportunities limited to members only?

As much as we’d love for people to introduce badminton to their friends & families, we need to prioritise the safety and insurance coverage for everyone playing badminton in our hall. For court hire, it is essential that the person hiring the court and the participants are all members. Our membership affiliation with Badminton Australia ensures that all members are covered by Personal Injury Insurance.

I have tried registering but did not receive Yepbooking email. What should I do?

Contact us at yepbooking@hunterbadminton.com.au or if you need direct assistance, please contact Gian at +61411167843 (WhatsApp Message only).

Do you accept walk-ins?

Unless it is stated in the session information, all bookings must be made via YEP!Booking. If your name is not on the attendance list, we will have to refuse your entry.

Can I give my spot to someone else? I’ve paid for it.

No, each attendee must be registered under their own name to ensure accountability. If your name is not on the attendance list, entry will be refused, even if a spot is available. Please only book sessions if you are confident you can attend.

What is the maximum number of players per session?

Each session is limited to 26 players + 1 host to maintain a balanced and enjoyable playing experience.

If a graded session is not full, can members from other grades join?

No. Graded sessions are designed to maintain a specific standard of play. Members outside the targeted grade will not be allowed to join even if the session has available spots. We will review this policy in the future.

Why is there a limit of three sessions per week?

We are trialling this limit to see if there are any changes in the session attendance especially during high-demand periods, with the aim of ensuring that all members have an equal opportunity to participate.

Does the weekly booking limit include walk-ins or private court hire?

No. Walk-ins and private court hire are not included in the three-session limit.

Can I carry over unused session slots from one week to the next?

No. Unused slots do not roll over. Quotas reset every Monday.

What qualifies as a “late cancellation”?

Cancelling your booking less than six hours before the session start time is considered a late cancellation.

What if I cannot attend a session that I have booked in?

Please change your RSVP on Meetup at least six (6) hours before the session starts. This gives other people on the waitlist enough time to prepare. 

Will I lose my credit if I cancel less than six hours before the session?

Yes. Late cancellations will result in a loss of credit in addition to receiving a warning.

I paid my session, what happens if I do not show up?

You will lose your credit, and you will receive a penalty. Please plan your badminton schedule ahead of time.

How are repeated policy violations tracked?

YEP!Booking automatically actions & tracks cancellations, no-shows, and offences for all members.

How do I appeal a penalty if I have a valid reason for missing a session?

Contact the committee with details of your emergency or legitimate reason. Appeals are reviewed on a case-by-case basis, and it will NOT be an instant decision. If you are banned, consider taking a break for two weeks.

How will warnings and bans be communicated to members?

Warnings & ban will be stated in your YEP!Booking account.

Can non-members join regular sessions?

No, non-members (visitors and expired members) are no longer allowed to join regular sessions.

Are there sessions available for non-members?

Yes, dedicated sessions are available for visitors and expired members:

• Monday & Thursday: 9:30 AM – 12:00 PM (Walk-in, pay at the hall).

• Friday: 3:00 PM – 5:00 PM (Book via YEP!Booking).

• Saturday: 12:00 PM – 2:30 PM (Book via YEP!Booking).

• From 5th January 2025 – Sunday: 4:15 PM – 6:45 PM (Book via YEP!Booking).

How can non-members join these sessions?

Non-members can attend walk-in sessions (Monday & Thursday) by paying at the hall or book through YEP!Booking for other dedicated sessions.

How can non-members become members?

New memberships are not currently open to newcomers as we are monitoring session attendance levels. Expired members can renew their membership by purchasing passes

directly through YEP!Booking. For further assistance, contact

membership@hunterbadminton.com.auToggle Content